Privacy Policy

At  Kyowa, we are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Policy explains how we collect, use, protect, and disclose your Personally Identifiable Information (PII) when you visit or make a purchase from our website.

1. Information We Collect

We collect information to provide you with a smooth shopping experience and to securely fulfill your orders.

Information You Provide When you place an order, create an account, or contact our customer support, we may collect:

  • Name, Email address, and Phone number (+1 (213) 466-9324)

  • Shipping and billing address

  • Payment-related information (processed securely via our partners)

Automated Information When you browse  Kyowa, we automatically receive:

  • Your IP address, device type, and browser information.

  • Interaction data through cookies and similar technologies.

2. How We Use Your Information

  • Order Fulfillment: To process payments, arrange shipping from our global hubs, and send tracking updates.

  • Customer Experience: To personalize your experience and improve our curated home product offerings.

  • Security & Fraud Prevention: To protect against unauthorized transactions and abuse.

3. Data Protection & Security

  • Encryption: All sensitive payment information is transmitted using Secure Socket Layer (SSL) technology.

  • Access Control: Personal information is accessible only to authorized personnel who are required to keep it confidential.

  • No Card Storage:  Kyowa does not store your credit or debit card details on our servers after a transaction is completed.

4. Third-Party Disclosure & Advertising Partners

We do not sell, trade, or transfer your PII to outside parties for their independent use. We allow certain trusted third-party partners to place cookies, pixels, or similar technologies on our site to help deliver relevant advertisements.

Our Advertising & Analytics Partners include:

5. Cookies Policy

We use cookies for site functionality (e.g., shopping cart), analytics, and marketing (including targeted advertising via AppLovin/Axon).

6. Compliance & Professional Practices

  • CalOPPA: Users may visit our site anonymously and update personal information by contacting us at our official email.

  • Children’s Privacy (COPPA): We do not knowingly collect personal information from children under the age of 13.

  • Data Breaches: In the unlikely event of a breach, we will notify affected users via email within 7 business days.

  • CAN-SPAM Act: We do not use misleading subject lines and promptly honor all unsubscribe requests in our promotional communications.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: service@kyowa.us 

Legal Entity: FRANCFRANC (Operated by  Kyowa)

Address: Shop G59-60, G/F, Olympian City 2, 18 Hoi Ting Road, West Kowloon, Kowloon, Hong Kong