Terms of Service

OVERVIEW

Welcome to Kyowa! Throughout the site, the terms “we”, “us” and “our” refer to Kyowa. Kyowa operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated home lifestyle shopping experience (the “Services”). Kyowa is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. To purchase any products, you may be asked to provide certain information, such as your email address, billing, and shipping information. You represent that all information you provide is correct, current, and complete.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our home and lifestyle products. However, colors or product appearance may differ slightly from how they appear on your screen due to device settings and lighting. All descriptions of products are subject to change at any time without notice at our sole discretion.

SECTION 3 - ORDERS

Kyowa reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance and process your payment. You represent that your purchases are for your own personal or household use and not for commercial resale.

SECTION 4 - PRICES AND BILLING

Prices for our products are subject to change without notice. Unless otherwise stated, posted prices do not include taxes, shipping, handling, or customs charges. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays caused by external factors. All delivery times are estimates only and are not guaranteed. For detailed information, please review our Shipping Policy.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including all trademarks, brands, text, and images, are owned by Kyowa (operated by FRANCFRANC) and are protected by applicable intellectual property laws. Any unauthorized use of our content is strictly prohibited.

SECTION 7 - RELATIONSHIP WITH SHOPIFY

Kyowa is powered by Shopify. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sales between you and Kyowa . You expressly release Shopify from all claims and liabilities arising from your purchases.

SECTION 8 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong S.A.R., where Kyowa (under FRANCFRANC) is headquartered.

SECTION 9 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at service@kyowa.us 

Our official business contact information:

  • Email: service@kyowa.us 

  • Phone: +1 (213) 466-9324

  • Legal Entity: Legal Entity: FRANCFRANC (Operating as Kyowa)

  • Address: Shop G59-60, G/F, Olympian City 2, 18 Hoi Ting Road, West Kowloon, Kowloon, Hong Kong